Overview
Quality Specialist (Investigations) – Newcastle, NSW
Full-time | Access to Salary Packaging of over $15K
What You’ll Be Doing
Lead investigations into serious incidents, complaints, and allegations—ranging from abuse and neglect to restrictive practices and WHS matters.
Gather and analyse evidence with precision, empathy, and procedural fairness.
Engage with regulators like the NDIS Commission, Child Protection, Ombudsman, and WorkSafe.
Deliver clear, trauma-informed reports and outcome letters that drive corrective action.
Support continuous improvement by identifying trends and embedding safer practices across services.
What You’ll Bring
- Certificate IV in Government (Investigations) or equivalent (desirable)
- Tertiary qualifications in social work, disability, child protection, or related fields
- Experience in investigations within OOHC, disability, or health sectors
- Strong communication, analytical, and documentation skills
- A commitment to safeguarding, quality, and skilled growth
You’ll also need (or be happy to obtain)
- National Police Check
- Working with Children Check
- NDIS Workers Screening Check
Why You’ll Love Working With Us
Purpose-driven work that protects and empowers vulnerable communities.
Collaborative culture with passionate professionals across clinical, operational, and governance teams.
Opportunities for growth in quality, risk, and safeguarding.
Access to Salary packaging of over $15K and flexible work options.
Values-led organisation: Inspired. Courageous. Skilful. Responsive.
Ready to Make a Difference?
If you’re a skilled investigator with a heart for justice and a mind for detail, we want to hear from you.
Apply now and help us build safer, stronger communities—one investigation at a time.
For more information, or a copy of the Position Description, please contact Jason from the Possability Recruitment Team on .
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📌 QUALITY SPECIALIST (INVESTIGATIONS)
🏢 Lifestyle Solutions
📍 Newcastle City Council