Customer Service Role
We are seeking a Customer Service Professional to fill this position.
About the Position:
* Provide exceptional customer service, including front counter interactions, call centre operations, and telephone manner
* Assist with daily inbox requests, capturing and responding to requests, and distributing them to relevant stakeholders
* Support daily mail duties
* Provide timely and accurate information, both verbally and in writing, in accordance with legislation, policy, protocol, and procedures
* Exercise discretion, sensitivity and maintain confidentiality as required
* Take ownership of customer matters and issues and ensure follow-up through to resolution
About You:
* You will have excellent interpersonal and communication skills, a friendly nature, and a keen eye for accuracy in administrative tasks, order processing, and cash handling
* You will be experienced in a customer service/administration-based role, with the ability to build effective relationships, both internal and external
* You will have basic skills in Microsoft Word, Excel, and Outlook, as well as developed organisational skills with the capacity to prioritise
* You will be able to work individually or as part of a team, and demonstrate a commitment to our values and contribute to our family-friendly, cohesive, and progressive culture