Our RACV Retail Outlet based in Bendigo prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team.
You will be front line in assisting new or existing RACV members who visit our store with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting, blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.
Commencing on Monday, 13th of July we are offering a Permanent Full Time 38 Hours, working on a 6‐week cycle fixed roster including a rotating Saturday with no public holiday work!
Responsibilities
* Provide immediate and effective solutions to our members through meaningful and personalised conversations.
* Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise.
* Provide customer service both face‐to‐face and over the phone, meeting sales targets and KPIs where applicable.
* Navigate multiple systems efficiently to support customer inquiries.
* Collaborate with team members to deliver a positive member experience.
Qualifications
* Face‐to‐face customer service experience.
* Telephone customer service experience.
* Experience achieving sales targets and KPIs is highly regarded but not essential.
* Self‐driven and motivated to succeed.
* Proficient in navigating through multiple systems.
* Enthusiastic, resilient, and committed to providing a positive member experience.
* Team player.
Training & Development
RACV is offering 7 weeks of full‐time paid training (Monday – Friday). This may include 2‐3 days in our Noble Park, VIC office. Following the training period, you will transition to dedicated rostered hours.
Employee Benefits
* 50% off insurance policies
* Free roadside assistance
* Exclusive staff discounts on accommodation at all RACV resorts
EEO Statement
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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