* 3 Month contract
* Daily rate - Open to Market
* Utilities company
The Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments. This role will enable effective capability uplift, support process transition, and facilitate seamless handover to business-as-usual support teams.
Key Responsibilities
* Documentation Uplift & Consolidation
* Review, update, and consolidate existing work instructions, workarounds, and support documents across payroll, problem analysis, support, and testing functions.
* Ensure documentation reflects new solution designs, processes, and environments.
* Process & Gap Analysis
* Participate in analysis and assessment activities to identify gaps in current documentation.
* Develop new documentation to address identified gaps and ensure alignment with future-state processes.
* Knowledge Management
* Create and maintain knowledge artefacts to support capability uplift within the CTS.
* Prepare knowledge transfer packages and ensure effective handover to ongoing support teams and processes.
* Governance & Alignment
* Work under the direction of the Program's Organisational Change Management (OCM) stream.
* Adhere to program standards, methodologies, and governance requirements.
Key Deliverables
* Updated and consolidated work instructions/workarounds for SAP HR/Payroll and Rostering future-state.
* New documentation developed to address gaps.
* Knowledge management artefacts and transition packs to support BAU teams.
* Contribution to OCM outcomes, ensuring adoption and operational readiness.
Skills & Experience Required
* Proven experience in documentation development, process mapping, and knowledge management within large-scale ICT transformation programs.
* Strong background in SAP HR/Payroll (ECC6 or S/4HANA HCM) and/or WFM environments highly desirable.
* Experience working in government or large enterprise programs with multiple stakeholders.
If this sounds like something you'd like to be considered for, click apply now