Customer Support Professional Role
This is a dynamic and collaborative opportunity to champion the voice of customers and contribute to delivering exceptional customer experiences. As a key team member, you will work closely with various internal teams to identify or create innovative solutions that meet the evolving needs of merchants.
Job Details:
* Provide first-level technical and account support to EFTPOS, Banking, and eCommerce customers via phone and email.
* Educate customers on products and services.
* Troubleshoot issues regarding terminals and eCommerce enquiries.
* Guide customers through the EFTPOS activation process.
* Resolve complaints through effective communication skills and escalate to team lead when needed.
You will enjoy working in a team that values customer experience and provides exceptional service.
Requirements:
* Previous experience in Retail, Hospitality, or Contact Centre.
* An upbeat attitude and a bubbly personality.
* A passion for customer experience and providing exceptional service.
* Strong communication and interpersonal skills.
We offer a range of benefits, including:
* A mix of in-office and remote working.
* Learning and career development opportunities.
* Paid leave policies.
* Team-based volunteer day.
* Birthday Leave.
* Power Up Day (Additional day of leave).
* Team social events, snacks, craft beer and wine, ping pong and video games.
* Mental health and wellness initiatives.
* Novated leasing.