Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service specialist

Melbourne
Evolve Scientific an NES Fircroft Company
Customer Services agent
Posted: 18 February
Offer description

🧪 Evolve Scientific, a leading scientific recruitment agency and part of NES Fircroft, is looking for a highly motivated Contractor Engagement Consultant to join our team at our Camberwell office in Melbourne!
In this role, you’ll play a key part in delivering an exceptional experience to our contractor population. You’ll build and manage strong contractor relationships while working closely with our Recruiters and Assignment Support team to ensure seamless support from start to finish 🤝
💼 What you’ll be doing:Draft accurate contract amendments and end-of-assignment letters using the correct templatesCollaborate with legal, compliance, and sales teams to ensure smooth and compliant contractor offboardingAct as the primary point of contact for contractors, supporting them with payroll, insurance, travel, expenses, and contract-related queriesMaintain proactive engagement with contractors throughout the lifecycle of their assignmentsMeet targets for Net Promoter Score (NPS) survey results and response rates 📊Effectively address feedback and concerns raised through NPS surveysUphold Evolve Scientific’s code of conduct and HSE policy at all times
🔍 You’ll be a great fit if you have:Excellent communication and interpersonal skillsStrong proficiency in Microsoft Office applicationsThe ability to work independently while also thriving as part of a teamStrong organisation and time-management skillsPrevious experience in recruitment or human resources (preferred, but not essential)
🎁 What you’ll get:Competitive salary + bonus scheme 💰Significant scope for growth, with plenty of career progression opportunitiesA dedicated, passionate, and supportive team environment 🌟Annual performance reviews to ensure your contributions are recognised and rewardedTravel and relocation opportunities across our 100+ offices in 45+ countries, including a secondment option to work from another office of your choice for up to 4 weeks per year ✈️Generous annual leave allowance plus an extra day off for your birthday 🎉Access to an annual global awards ceremony and other international travel opportunitiesRegular team-building events and a genuinely great company culture 🥂And plenty more benefits along the way!
As part of the NES Fircroft group, Evolve Scientific offers the scale, stability, and global reach to help you grow your career — while still maintaining a close-knit, people-first culture.
🔬 Evolve Scientific – Connecting scientific talent with opportunity.

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
Regional fulfillment & customer service lead — customer-first ops
Melbourne
At
Customer Services agent
Similar job
Branch operations leader – customer service & growth
Melbourne
Middy'S
Customer Services agent
Similar job
Regional fulfillment & customer service leader
Melbourne
At
Customer Services agent
Similar jobs
Customer Service jobs in Melbourne
jobs Melbourne
jobs Victoria
Home > Jobs > Customer Service jobs > Customer Services agent jobs > Customer Services agent jobs in Melbourne > Customer Service Specialist

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2026 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save