Location
Melbourne HQ or Sydney
Employment Type
Full time
Location Type
On-site
Department
Product
Howdy, we're Heidi
"The AI startup growing faster than Canva"
That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.
Ee pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is simple: strengthen the human connection at the heart of healthcare.
We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.
That's where you come in.
What you'll do
* Own product strategy and roadmap for Heidi's clinical knowledge experience, setting clear goals and being held accountable to achieving them
* Build the product that becomes clinicians' trusted source for medical knowledge, shipping with bias towards action rather than waiting for perfect data
* Obsess over clinician workflows to understand not just what they say they want, but what would actually transform their day when they need instant medical answers
* Navigate regulatory and commercial complexity to build clinical decision support that's auditable, region-aware, and commercially viable
* Become the subject matter expert who understands medical knowledge retrieval, citation systems, and how clinicians actually search for answers during patient care
* Ship meaningful features by working closely with engineering, design, data and operations to launch them
If we had worked together the last 6 weeks, you'd have:
* Completed a listening tour across Heidi's products, understanding our current documentation capabilities and where the biggest opportunities lie
* Spent a full day shadowing clinicians at one of our partner health systems
* Shipped an experiment that challenged a core assumption about how clinicians search for medical knowledge
* Written a product brief that engineering actually got excited about (rare, but it happens)
* Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow
What you'll need
* Track record launching 0-to-1 products that achieved meaningful traction, though we care more about what you've built than years on the clock
* Founder or could-be-founder archetype. You work ON the business with bias towards action.
* A romantic streak about software. You believe great design transforms someone's day.
* Ability to see bottlenecks others miss and opportunities where others see constraints.
* Strong opinions, weakly held. You'll shift the room when you're right.
* Data fluency with SQL and comfort making decisions with imperfect information.
* Technical literacy to engage on knowledge retrieval systems without getting lost.
If you answer 'NO' to these questions, this may not be the job for you:
* Have you built 0-to-1 products or attempted founding?Are you an execution powerhouse?
* Have you shipped consumer products at serious scale where small quality issues affect thousands of users?
* Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
* Does the prospect of re-energising our health systems make you feel fuzzy inside?
Why Heidi?
Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.
This is neither a special nor interesting insight.
However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We are medicos, engineers, and designers who have felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.
The badews is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose unto healthcare easily. The lows are really low.
The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high.
Heidi will take care of you. We offer a generous $500 annual development budget, and serious equity.
True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.
If the role description has scared you off, it was meant to.
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