Guest Experience Leader
We're seeking a visionary leader to shape unforgettable guest experiences across Australia's leading experiential tourism business.
About the Role
This unique opportunity is for a dynamic, innovative, and guest-centric professional to lead the on-board and off-train experiences from Adelaide Parklands Terminal.
You will be responsible for:
* Developing and implementing strategies to deliver exceptional guest service.
* Proactively managing Net Promoter Scores (NPS) to ensure service excellence.
* Inspiring and developing a passionate team, cultivating a high-performance culture that puts guests at the heart of everything we do.
About You
Your energy, passion, and dedication to exceptional guest service are essential. The ideal candidate will be:
* Organised, strategic, and adept at planning for immediate needs and long-term objectives.
* Committed to enhancing the guest experience, aligning every action with our promise of 'sharing special places and shaping lasting memories'.
* An inspirational leader, skilled at fostering a collaborative and motivated team environment.
* Attuned to safety, risk management, and compliance, ensuring a secure and welcoming atmosphere for guests and staff.
What We Offer
* Generous discounts on travel and experiences.
* An attractive salary.
* Study Assistance Policy.
* A career with opportunities for progression, transfers, and secondments.
* Private Health discounts.
* Employee Assistance Program.
* Discounts on merchandise.
* Paid parental leave.
* Purchased Leave Policy.