Founded in 2002, ELMO Software has evolved from a pioneer in HR technology to the definitive leader in workforce innovation. We are the Complete AI Workforce Platform, providing a seamless, end-to-end ecosystem for over 2,000 mid-sized organisations and one million users across Australia and New Zealand. We don't just manage workflows; we transform them. By integrating cutting-edge automation and ISO-certified security, ELMO empowers HR professionals to move beyond administration and lead at the executive table. Whether it's streamlining the employee lifecycle or delivering real-time data insights, our platform is built to scale, adapt, and reimagine what's possible for the modern workforce.
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
* Paid Parental leave - 12 weeks primary, 6 weeks secondary
* Birthday leave, YOU day each year, as well as connecting people leave (up to 2weeks working from anywhere)
* Inhouse Learning and Development initiatives
* ELMO Social and Diversity clubs
* Mental Health/EAP programs
* Flare Benefits (great discounts, novated leasing, salary sacrifice)
Our values:
* Reimagine What's Possible- We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
* Obsess over Customers– Everything we do is designed to positively impact our customers.
* Help Others Thrive- Be they colleagues, communities or customers, we champion ways to help others thrive.
* Be Fearlessly Optimistic- We bring unwavering positivity to any challenge, as we know it will drive meaningful change.
Job Description
Job Description
Reporting to the Regional Account Director, the Account Manager will oversee critical client relationships within the Account Management division based in Sydney. This permanent, full-time role is responsible for managing a portfolio of customer accounts to drive significant revenue growth and strategic partnerships. You will leverage automation, AI, and digital tools to maximize engagement, secure renewals, and reduce churn.
Key Responsibilities
Sales Cycle Management: Drive the customer renewal sales cycle, proactively managing accounts, assisting customers through the sales process, and maintaining an accurate renewal pipeline forecast within Salesforce.
Customer Management: Oversee a portfolio of strategic customer accounts using face-to-face, digital, and automated communication channels, ensuring rapid response to inquiries and discovering upsell/cross-sell opportunities.
Engagement & Retention: Partner with Customer Success, Marketing, and Sales Enablement teams to analyze customer trends and execute digital outreach initiatives that boost retention and mitigate churn.
Data & Automation: Leverage data analytics to track customer interactions, extract actionable insights, and utilize CRM systems to automate routine tasks.
Reporting & Improvement: Prepare regular performance reports regarding account activities and customer feedback while staying updated on industry best practices
Desired Skills and Experience
Skills and Experience
Commercial & Quota Driven: Commercially minded with a proven track record of holding and exceeding a revenue quota is essential.
Strategic Account Management: Direct experience driving strategic AM initiatives, including executing structured QBR (Quarterly Business Review) cadences, uncovering whitespace expansion, and partnering deeply with accounts to recognize and capture high-growth opportunities.
Territory & Portfolio Management: Strong capability to execute effective territory planning and seamlessly manage a higher-volume portfolio of approximately 50-60 customer accounts.
Education: Bachelor's degree in Business, Marketing, or a related field is desirable
Communication: Exceptional interpersonal and communication skills with a heavily customer-centric mindset.
Tech-Savvy & AI native: Solid experience working with automation, AI, digital engagement tools, and self-service resources.
Strategic & Analytical Mindset: Ability to formulate success strategies that match business objectives alongside a data-driven approach to problem-solving.
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