A technology service company in New South Wales is seeking a Service Desk Manager to lead performance and operational effectiveness. You will oversee L1 and L2 engineers, manage SLA performance, and ensure high client satisfaction. The ideal candidate has over 5 years of experience in MSP service delivery and strong technical capabilities in Microsoft 365. This role offers a hybrid working model, including 2–3 days of WFH.#J-18808-Ljbffr