Job Description:
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The role of Customer Service Officer is an exciting opportunity for a highly motivated and customer-focused individual to join our team. As a key member of the Service Delivery team, you will be responsible for responding to customer inquiries and processing requests related to essential government waste management services.
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About the Role:
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* You will provide exceptional customer service through proactive communication, timely responses, and accurate information sharing
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* You will process customer requests in a professional and efficient manner, ensuring seamless delivery of services
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* You will work closely with colleagues to achieve business objectives and improve operational efficiency
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Key Responsibilities:
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1. Respond to customer inquiries via phone, email, or in-person
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2. Process customer requests for waste collection, disposal, or other services
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3. Provide accurate information on waste management policies, procedures, and regulations
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4. Work collaboratively with internal stakeholders to resolve customer issues and improve service delivery
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5. Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency
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Required Skills and Qualifications:
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* Diploma or degree in a relevant field (e.g., customer service, business administration)
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* Minimum 2 years' experience in a customer-facing role, preferably in the public sector
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* Excellent communication and interpersonal skills
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* Ability to work in a fast-paced environment and prioritize tasks effectively
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* Strong problem-solving and analytical skills
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Benefits:
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* A dynamic and supportive work environment
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* Ongoing training and development opportunities
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* A competitive salary and benefits package
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* The chance to make a real difference in the community
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What We Offer:
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We offer a diverse and inclusive workplace culture that values innovation, collaboration, and employee well-being. Our team is committed to delivering exceptional customer service and achieving outstanding results. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
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