Job Title: Customer Service Liaison
The successful applicant will work within a fast-paced environment to provide exceptional customer experiences. This role offers an opportunity to collaborate with a dynamic team and contribute to the delivery of industry-leading service standards.
Key Responsibilities:
* Collaborate with colleagues to achieve business objectives through effective record management and customer tracking data maintenance.
* Manage multiple tasks, prioritizing efficiency and accuracy in data entry and workflow management.
Requirements:
* Superb communication and interpersonal skills with the ability to empathize with diverse customer backgrounds.
* Desirable to have outbound sales experience targeting set goals.
* Highly skilled in Microsoft Office Suite, particularly Excel, with the ability to quickly adapt to new systems and tools.
* Excellent teamwork skills, with the capacity to work collaboratively within a multi-location environment.
Preferred Qualifications:
* Previous call centre experience, including scheduling and conflict resolution.