At the heart of our organization is a commitment to supporting participation in sport and active recreation. This involves delivering grant funding, infrastructure, and participation programs, as well as managing precincts and venues.
Key Responsibilities:
* Customer Service Leadership: We are seeking a highly skilled individual to lead our customer service team, providing exceptional service to clients and stakeholders.
* Staff Supervision: The successful candidate will be responsible for overseeing staff and contractors, including onboarding, rostering, supervision, and training.
* Event Coordination: Our ideal candidate will have experience in coordinating events, including client inductions, equipment setup and pack-down, reception services, and client relationship management.
* Operational Standards: The role requires developing and implementing standard operating procedures to ensure compliance with legislative and industry standards.
* Health and Safety Compliance: It is essential that the successful candidate ensures venue operations meet workplace health and safety, fire safety, and environmental standards.
* Administrative Oversight: The position involves managing administrative tasks, including payments, debt management, data entry, records management, and quality assurance.
* Marketing and Promotion: We are looking for someone who can promote our venue products and services to maximize business opportunities.
* Stakeholder Engagement: The ideal candidate will build partnerships with industry stakeholders to enhance sport and recreation services.