Customer and Brand Experience Coordinator
Customer and Brand Experience Coordinator
Customer & Brand Experience Coordinator
About GoodnessMe
GoodnessMe is Australia's leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.
We're now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you're passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.
As our Customer & Brand Experience Coordinator, you'll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You'll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.
* Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
* Troubleshoot customer concerns and deliver timely resolutions
* Communicate order updates and coordinate refunds, delays, and courier follow-ups
* Track and report customer feedback and trends to the team
Brand Partnerships
* Pitch marketing collaborations to leading health & wellness brands
* Manage supplier relationships, from onboarding to execution
* Coordinate contracts, product logistics, and monthly partner comms
* Review product suitability based on dietary standards and customer preferences
Operations & Admin
* Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
* Create detailed packing briefs and manage product deliveries
* Maintain our customer service manual and process documentation
* Assist with general admin and reporting tasks
* 1–3+ years in customer service, brand partnerships, or eCommerce coordination
* Clear communicator with strong interpersonal and problem-solving skills
* Detail-oriented with the ability to juggle multiple tasks and deadlines
* Passion for health, wellness, and purpose-led business
(These aren't deal breakers — but will help you hit the ground running!)
* Google Drive / Google Workspace
* Recharge (subscription platform)
* Shopify (eCommerce)
What You'll Love About Working With Us
* Work with a passionate, tight-knit team driven by purpose
* Enjoy staff discounts on healthy products and subscription boxes
* Grow with a fast-moving company making a real difference
Apply Now
If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Marketing and Sales
Industries
Food and Beverage Services
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