About the Role Leading and managing a team of Care Coordinators you will facilitate high-quality service provision while ensuring that contract and service eligibility expectations are met across existing and new in-home Aged Care services across the Cairns region. The successful candidate will have strong knowledge and experience in local in-home Aged Care services and funding, be a relationship focused leader and have experience in networking and business development within the community services sector in order to drive the growth of our Aged Care programs. You will be skilled in change management to support the upcoming implementation of the Support at Home program. This is a Permanent Full-Time position located in Cairns with a strong focus on the growth of our Aged Care services in this region. Key Responsibilities Manage programs ensuring compliance with legislation, standards, contracts and internal policies Lead and develop care-coordinators, fostering partnerships with Aged Care teams Align program services with budgets, business plans, client needs and rostering requirements Develop systems for effective program management and ensure quality per legislation and funding standards Conduct audits, manage risks and complaints, liaise on high needs clients, and promote continuous improvement Handle escalations and complaints, advise on state-wide program status, and support team development and growth Successful candidates will be required to clear probity checks including a National Criminal History Record Check and an Aged Care Statutory Declaration. Skills & Experience Leadership experience within community services Understanding of local in-home Aged Care funding streams and legislation Business development and networking skills Experience working in dynamic, high-volume environments Ability to facilitate change management and create positive team culture Current Australian drivers licence Qualifications in Human services or similar Strong time management, multitasking, prioritising and organisational skills About the Organisation Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. Benefits Thorough induction program Career pathways across a national organisation Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year!) Up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay Access to Fitness Passport benefits (workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area) How to Apply Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Rianne Gifford at recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly. Applications close at midnight on Thursday 14 th of August, 2025