Settlements Lead - Plantations Woolgoolga
Coffs Harbour NSW, Australia
Due to business growth, we are currently hiring a Settlements Lead based out of our Plantations Woolgoolga Over 50's Community.
Reporting to the Community Sales Manager, this role will coordinate the end-to-end settlement activities across Ingenia Communities. You'll be the trusted point of contact for clients, internal teams, and external partners, ensuring a smooth, positive, warm, and compliant experience at every stage of the Sales/Settlement lifecycle.
* Heavily discounted accommodation at Ingenia Holiday Parks
* Employee share options
* Novated Lease options
* Up to 26 weeks paid parental leave
Key Responsibilities
* Guide customers through the settlement journey from deposit to settlement, delivering a smooth, compliant and positive experience
* Coordinate settlement documentation, key dates and readiness while managing settlement pipelines across the community
* Deliver thoughtful customer touchpoints and support community events in line with the Ingenia Way
* Maintain accurate CRM records, uphold governance requirements and support the Sales Manager with overflow activities as needed
* Work collaboratively with sales, project, legal and marketing teams to resolve issues and mitigate risks
About You
* Customer‐focused and empathetic, with a genuine passion for supporting people through major life decisions
* Experienced managing multiple customers or accounts at different stages of a sales or home settlement journey
* A strong communicator who builds trust, adapts messaging and works well with diverse stakeholders
* Detail‐oriented, organised and proactive in managing documentation, timelines and risks
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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