This prominent federal government institution is a cornerstone of Australia's cultural and creative landscape. With a forward-thinking CIO at the helm, the organisation is deeply invested in technology uplift and modernisation. The IT team plays a key role in enabling both internal innovation and public engagement through reliable, secure, and cutting-edge digital services.
The team is known for its supportive, diverse, and collaborative culture – where every member's voice is heard and ideas for improvement are welcomed.
The Opportunity
This is an excellent opportunity for a capable IT professional ready to step into a leadership role with genuine impact in a government role.
You'll be guiding service delivery in a fast-evolving tech environment, shaping a modern IT service management function, and contributing to strategic planning and digital transformation.
This role isn't just about maintaining IT systems — it's about reimagining them. You'll build service catalogues, refine ITIL processes, and improve staff experience through process improvement and automation initiatives.
The Role
Reporting directly to the CIO, this role leads the IT Service Desk and oversees service management operations, including external providers.
You'll lead a team of 3 IT service desk people and deliver Level 2/3 support, manage escalations, and drive improvements across ITIL disciplines such as incident, problem and change management.
You'll also lead ICT procurement and vendor relationships, ensuring value and compliance in service delivery, licensing, and technology partnerships.
Working closely with executives, you'll contribute to strategic IT planning, audit responses, and organisation-wide digital initiatives.
From system modernisation and automation to business system support, infrastructure upgrades, and cyber uplift — this role offers both strategic input and hands-on engagement.
The Ideal Person
You will bring broad IT experience across service desk leadership, ITIL-based service management, infrastructure support, and exposure to project, change, and business management.
You're proactive and collaborative, with a strong ability to bring people together, communicate effectively across all levels, and drive improvements through ITIL, service management, change initiatives, and project delivery.
Experience in cultural, broadcasting, or digital transformation contexts is a bonus.
To be eligible, candidates are required to be Australian citizens.
Salary / Rate
* $112k – $133k + 15.4% Super
How to Apply
To apply online, please click on the appropriate link.
Alternatively, for a confidential discussion, please contact Prajj K C on quoting ref no. 21107
HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.