Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. The Opportunity: As Maintenance Manager at Crystalbrook Riley, you will lead the hotel’s maintenance function, ensuring the property remains safe, well-presented and operating to a high standard for guests, team members and visitors. Reporting to the Director, Facilities and Assets, you will oversee day-to-day maintenance operations, planned and reactive works, contractor coordination and preventative maintenance programs. You will use maintenance systems to prioritise tasks, monitor work orders and ensure issues are resolved in line with guest needs and operational requirements. This is a hands-on leadership role where you will guide and support Maintenance Officers, allocate daily tasks, monitor productivity and build capability across the team. You will also work closely with internal departments and external suppliers to maintain strong communication and ensure hotel operations run smoothly. Alongside operational delivery, you will support budget management, labour planning, compliance, WHS and continuous improvement across building services and hotel infrastructure. You will play an important role in protecting the guest experience through strong presentation standards, asset care and proactive maintenance planning. This is a full-time position, suited to an experienced facilities or maintenance leader who enjoys leading from the floor, solving problems and taking ownership of a high-profile hotel environment. The Talent: You are a practical, commercially aware maintenance leader with strong technical knowledge and a calm, solutions-focused approach. You understand the importance of presentation, safety and reliability in a hotel environment and take pride in keeping operations running smoothly. You will bring: Previous experience leading a maintenance or facilities function, ideally within a hotel, resort or major facility environment Strong knowledge of preventative maintenance programs, reactive maintenance and building services Experience managing or coordinating trade teams, handypersons, contractors and suppliers Sound understanding of WHS, compliance, safety obligations and relevant building regulations Confidence using maintenance systems such as CMMS or work order platforms Practical financial awareness, including budgeting, cost control and supplier management Strong communication skills with the ability to work effectively with hotel leaders and operational teams The ability to prioritise, allocate work and ensure maintenance deadlines are met Flexibility to work in line with hotel operational needs, including call-outs where required Experience managing maintenance operations within a large hotel or high-volume guest environment will be highly regarded. Why Us: At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental leave and lifestyle benefits A commitment to a green future through sustainable luxury practices Access to our internal mobility program and team reward schemes Online learning and training platforms and tailored career development pathways A culture of collaboration, diversity and elevated experiences Limitless career opportunities in a fast-growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.