About the Role
You will be the primary contact for valued customers, scheduling appointments, resolving queries, and ensuring every interaction leaves a positive impression.
Key Responsibilities:
* Able to de-escalate tense or challenging customer interactions.
* Familiarity with customer relationship management systems and databases; able to navigate multiple platforms confidently.
* Background in a fast-paced retail environment or complex call centre setting.
* Experience working with performance targets and key performance indicators.
Benefits and Perks:
* Work-life balance with no weekend shifts.
* Access to purchase additional leave time.
* Discounted health insurance options.
* Car leasing packages available.
* Paid parental leave entitlements.
* Service recognitions and rewards.
* Ongoing professional development opportunities across various teams.
We are seeking an experienced team player who excels in multi-site environments, with exceptional attention to detail and organisational skills. If you are passionate about delivering exceptional customer experiences, apply now!