THE ORGANISATION
Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.
Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast. Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.
The Role
The Housing Specialist is one of the most important executives at Permalink Support Services, and their primary responsibilities include client intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders with our administration teams.
Benefits & Culture
* Working in an environment with defined management structures and processes, where Housing Specialist is a highly valued team member
* Employee allowances
* Monthly employee events, functions, and activities
* Long Service Leave
* Employee Assistance Program
* You will be able to have a broad remit and be influential across the organisation.
* Variety of learning and professional development opportunities
* Opportunity to transition into a Part–time role after 6 months of continuous performance
POSITION RESPONSIBILITIES:
* Responsible for initiating client intake, setup of housing plans, weekly budget and providing each client a weekly 3.5hrs service engagement to seek appropriate housing.
* Attend to high profile clients and severe complex cases searching for private rental, community housing or short-term accommodation.
* Organise with client's weekly private property searches and book inspection appointments
* Complete lease/tenancy application processes to approximately 6 NDIS participants that have complex needs per 3 months.
* Responsible for creating and accessing client, 1form and demo email account for ongoing email engagement.
* Responsible for connecting with clients weekly via a call and sending confirmation messages for inspection bookings, lease approvals and any other communications necessary.
* Responsible for assisting clients with QCAT Housing application forms for community housing and public housing.
* Working in a multi-disciplinary team including Client Services managers, clients, support coordinators and external stakeholders to sustain tenancies.
* Assist clients to apply for QCAT Bond Loans, Launch Housing rent in advance and Centrelink Rental Assistance once a lease has been signed.
* Experience or capacity dealing with people who have experienced homelessness.
* Responsible for attending client care team meetings and support coordinators' email response.
* Capacity dealing with complex and challenging clients with an ability to engage clients to create a budget and seek appropriate housing in a timely manner.
* Highly Skilled in managing disputes/complaints and/or breaches in accordance with The Residential Tenancies Act, HCA policies and Queensland Civil and Administrative Tribunal (QCAT).
* Highly developed written and oral communication skills and relationship management skills.
* Well-developed organisational skills including the ability to manage competing priorities.
* Demonstrated experience working in a fast-paced environment and works well under pressure
* A team player who can work as a team while also having the capacity to function autonomously.
* Knowledge and experience in the use of Microsoft Office programmers and the capacity to use/ learn new systems/databases such as housing management databases.
* Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture.
* Ensure quality in service delivery to clients
* Working from home, until a physical office is available
ELECTION CRITERIA
* Tertiary or diploma qualifications in a Health or Human Service-related field
* Customer service skills and problem – solving capability, particularly in customer relations and building organisational capability applied within a disability and National Insurance Disability Scheme service framework.
* Computer skills including experience with Microsoft Office, and the ability to adapt to new in-house systems.
* Demonstrated understanding of mental health, autism, and disability service standards.
* A good understanding and knowledge of customer relations and NDIS frameworks and have the ability to build and manage relationships with customers/participants and their employees.
* A broad range of influencing skills, experience producing high quality and effective written communication with the ability to develop and maintain relationships with a diverse set of support coordinators, support workers, and administration staff.
* Strong interpersonal skills including the ability to communicate effectively with a range of people and in a variety of situations.
* Ability to work effectively in a multi-skilled environment which is subject to work pressures and change.
* Flexibility to work reasonable additional hours to fulfill the scope of the role.
* Current driver's licence
* Current Police Check
* Current Working with Children Check
Onsite compliances to be completed during induction include:
* NDIS Worker Screener Check
* COVID-19 Infection Control Training
* NDIS Module Certificate
OUR VISION
Our vision is to be a valued partner in creating positive changes to enable all people with a disability to be respected equally and reach their full potential to live a prosperous life.
OUR MISSION
Our mission is to respect and empower all people to be the best version of themselves and to become the number one choice for disability service providers across Victoria and expanding to QLD within the next 10 years.
OUR VALUES
Our values are the people we support where individualised services are designed with their interests, needs, and care. We base our services as set out by the National Standards for Disability Services:
* Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
* Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
* Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
* Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
* Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
* Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.
To Apply: "Only CITIZENS"
Please forward your resume to the email indicated or by selecting 'Apply for this job'. You may also contact Shefali on, and press option 4.
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
Casual Role on Wednesday's & Thursday's starting. You will then be increased overtime.
Working hours: 9:00 AM-5:00 PM = 15hours per week
Job Types: Casual
Salary: $36.84 per hour + allowances + 12% super
"Only CITIZENS"
Job Type: Casual
Work Authorisation:
* Australia (Required)
Work Location: In person