Join to apply for the Veterinary Client Services Officer role at University of Sydney1 week ago Be among the first 25 applicantsJoin to apply for the Veterinary Client Services Officer role at University of SydneyGet AI-powered advice on this job and more exclusive features.This range is provided by University of Sydney. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$76,356.00/yr - A$76,356.00/yrFull time continuing employment, contingent on the continuation of external fundingLocated on Camperdown Campus at the Sydney School of Veterinary Science in The University of SydneyOpportunity to work in an exciting, varied role where no two days are the sameBase Salary HEO3 Step 1 (38 hours per week) $76,356 p.a. + 17% superannuation + premium loadings for after hours and weekend shiftsAbout the opportunityThe School of Veterinary Science is seeking a Client Services Officer to deliver exceptional customer service to clients, staff, and students within our busy 24-hour veterinary hospital. As the first point of contact and the 'face' of our hospital, you'll play a vital role in facilitating communication between our veterinary teams and the families who entrust us with their pets' care. You will play a key role in managing all aspects of administrative duties with professionalism and empathy. This role is suited to someone who thrives under pressure, demonstrates compassion, and brings a high level of attention to detail to every interaction.Your key responsibilities will be to:provide a warm and professional welcome to clients, manage complex appointment schedules, respond to inquiries, and clearly communicate hospital services and processescoordinate patient arrivals and discharges, ensuring accurate documentation and seamless transitions between departmentsmanage client accounts, including billing, insurance processing, and payments with precision and confidentialityact as a liaison between clients and clinical staff, ensuring timely and effective communication in a high-volume, emotionally charged settingrespond to concerns and complaints with empathy and professionalism, following up to ensure resolution and satisfactionmaintain the cleanliness and functionality of the reception and client areas, and oversee inventory of front-of-house suppliesdemonstrate sound judgement and resilience in high-stress situations, ensuring urgent cases are addressed promptly and appropriatelyadhere to all hospital protocols and relevant regulatory standards, ensuring privacy and compliance are maintained at all timeswork across a rotating 5-day work week (2 consecutive days off), with shifts scheduled between 7am and midnight, Monday to Sunday.About youThe University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has:experience in a veterinary or medical reception environment (specialist or emergency vet hospital experience highly desirable)a Certificate II or higher in Animal Care (highly regarded, but not essential)outstanding organisational and multitasking abilities, with strong attention to detail and the ability to remain calm under pressureproficiency with MS Office; experience with veterinary practice software highly regarded, but not essentialexceptional communication skills - written, verbal, and interpersonal - with the ability to handle sensitive situations with empathy and discretiona collaborative mindset with the initiative to work independently when needed, and the judgement to know when to escalate issues.The key benefitsopportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospitalindustry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years' service)generous 17% superannuation payableaccess to fitness passport, as well as discounted rates on university sports and fitness centersgain the recognition of working in a leading Veterinary School in an outstanding University.Work RightsYou must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.Pre-employment checksYour employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Mark Moussa, Recruitment Operations, by email to mark.moussa@sydney.edu.au The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications Close - Wednesday 18 June 2025 11:59 PMSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionArt/CreativeIndustriesVeterinary ServicesReferrals increase your chances of interviewing at University of Sydney by 2xSign in to set job alerts for “Client Services Officer” roles.Sydney, New South Wales, Australia A$75,022.00-A$81,775.00 1 day agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 13 hours agoConcord, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoClient Services Officer - Court ServicesGrays Point, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoGregory Hills, New South Wales, Australia 1 week agoRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 5 days agoChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 23 hours agoBrookvale, New South Wales, Australia 2 days agoClient Service Officer - Perpetual Corporate TrustSydney, New South Wales, Australia 6 days agoLewisham, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 6 months agoWorkplace Experience / Executive AssistantPymble, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoAdministration Officer Lvl 4 - Menopause Service - The Royal Hospital for WomenRandwick, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 1 day agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoClient Services & Admin Support Advisors - Multiple Contract OpportunitiesSydney, New South Wales, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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