Name
Retail Customer Service Officer
Site / Location
Katherine Post Office
Ref #
12384194
Entity
Australia Post
Opening Date
11-Jun-2026
Suburb
Katherine
State
Northern Territory
Work Type
Permanent Part Time
Weekly Hours
25
Description & Requirements
Australia Post respectfully acknowledges the Traditional Custodians of the land on which Katherine stands — the Jawoyn, Dagoman, and Wardaman peoples, whose ancestral lands converge in this region. We pay our respects to Elders past and present, and extend that respect to all First Nations peoples, including emerging leaders.
We are committed to fostering a diverse and inclusive workplace and encourage applications from people of all backgrounds, identities, and lived experiences, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
If you are either looking for your first job in retail or have a proven track record in a fast paced retail/ supermarket environment, you're available to commit to a minimum of working 25 hours each week and you're looking for your next move, we have an opportunity for you!
* Offering an above industry average pay rate $31.93 / hour + 12% Superannuation
* + District allowance from $7140 annually (paid fortnightly)
* + Up to 50% Air Conditioning subsidy
* + Extra 7 days of paid leave per year = 5 weeks holidays each year
* Extensive, supportive (paid) training, 12 weeks, 5 hours / day on a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PM
* Extra hours are available to support a great local team when they are on leave
* This role will suit someone who has experience in a fast paced retail, supermarket or banking environment who is seeking the next move in their career
* Performing customer sales and service transactions with customers
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
* Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
* Assisting customers with mail lodgements and associate costs
* Building rewarding relationships with customers by understanding their needs
* Assisting with administrative duties such as stocktaking and record maintenance
About you
You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
* Have a great attitude and are willing to learn
* Be competent or have the ability to learn to work with POS's and cash handling
* Be fit to lift up to 16kgs of mail / parcels regularly and stand for your shift
How we'll deliver for you
* We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
AusPost is one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on
See what a day in the life on the Retail Team at Australia Post looks like: #J-18808-Ljbffr