As a customer service professional, you will play a pivotal role in delivering exceptional experiences that positively impact people's lives.
We're passionate about creating outstanding banking experiences that truly matter to our customers. In this position, you will work closely with customers to understand their financial needs and provide tailored solutions using market-leading products and services.
Our team is dedicated to helping customers achieve their financial goals, whether it's opening their first account, saving for a holiday, buying their first home, or planning for retirement. We take pride in being there for our customers when they need us most.
You will have the opportunity to work with a diverse range of customers, each with unique financial situations and goals. Your responsibilities will include:
• Conducting in-depth conversations with customers to comprehend their financial needs and preferences
• Completing thorough financial assessments to identify areas where we can offer support
• Providing options and education on our digital banking services
• Problem-solving and offering effective solutions while championing our risk-averse culture
We are interested in hearing from individuals who possess:
• Proven experience delivering exceptional customer service, preferably in financial services, retail, or hospitality
• Excellent communication skills and the ability to articulate complex financial terms clearly
• The ability to ask pertinent questions, find solutions, act with integrity, and prioritize customer needs
• Experience working in a fast-paced, commercial environment with a focus on customer satisfaction
• A genuine interest in building a career with a reputable bank and making a positive impact on our customers' lives