Overview
Join to apply for the Software Support Engineer role at Canonical .
Location: This is a remote role; teams are in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders in many sectors. The company is founder-led, profitable, and growing. We are a globally distributed team with 1200+ colleagues in 75+ countries and very few office-based roles.
We hire to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering layers from bare metal to cloud-native technologies.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting, you will enjoy working with some of the best people in the industry at Canonical.
The role involves dealing with critical issues in the open source stack that require upstream bug fixes. Our engineers work at various levels of the stack, including kernel, to understand and address software issues. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: Remote role; teams in all time zones.
Responsibilities
* Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software
* Maintain close working relationships with Canonical's Field, Support and product engineering teams
* Participate in upstream communities
* Develop bug fixes, backport patches, and work with upstream for inclusion
* Review code produced by other engineers
* Demonstrate good judgment in technical methods and techniques
* Prioritize work and manage time effectively against priorities
* Participate in team discussions to improve processes, tools, and documentation
* Maintain clear, technical, and concise communications
* Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
* An exceptional academic track record
* Background in Computer Science, STEM or similar
* Experience with Linux and open source software
* Experience with at least one of Python, Go, C or C++ on Linux
* A drive to learn unfamiliar technology and deep-dive difficult issues
* Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
* You love technology and working with brilliant people
* You are curious, flexible, articulate, and accountable
* You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
* Interest in or willingness to learn about: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
* Distributed work environment with twice-yearly team sprints in person
* Personal learning and development budget of USD 2,000 per year
* Annual compensation review
* Recognition rewards
* Annual holiday leave
* Maternity and paternity leave
* Employee Assistance Programme & Wellness Platform
* Opportunity to travel to new locations to meet colleagues
* Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues have worked from home since our inception in 2004. Working here is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
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