**Lead Home Sales Associate**
At our home furniture store, we strive to create a welcoming atmosphere where customers feel at ease. As a seasoned sales professional, you will play a pivotal role in driving sales performance and delivering exceptional customer service.
We are looking for a true leader who shares our passion for delivering outstanding results and fostering a people-first culture aligned to our core values: expertise, personalization, distinctiveness, value addition, and authenticity.
Key Responsibilities:
* Partner with the Store Manager to drive sales performance and achieve targets through effective selling of merchandise.
* Work closely with customers to make their vision for their home a reality, providing styling solutions and recommendations, upselling and cross-selling ascertaining customer needs.
* Coach and guide the retail sales team to achieve targets and create a unique shopping experience that delivers exceptional customer service.
* Support day-to-day store operations, including rostering, financial performance, administrative tasks, recruiting, and onboarding of new team members.
* Develop and implement strategies to maximize both sales and customer service targets, driving store performance.
Skills and Qualifications:
* Strong retail background with commercial acumen and a passion for customer service.
* 2-3+ years of experience in retail sales with a proven track record of achieving targets.
* Ability to coach, guide, and motivate teams to deliver exceptional customer service.
* Resourceful with a can-do attitude and ability to solve problems and provide solutions.
* Able to balance customer care, team development, and administrative tasks.
* Genuine interest in home-styling, furniture, or creating welcoming living spaces is a plus.
The ideal candidate will be an Australian citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.
Applicants must also be comfortable working in a physical environment, undertaking lifting duties when required.