IT Support Specialist Opportunity
This is an exciting chance for a skilled IT professional to take on the role of IT Support Specialist in Mareeba. The ideal candidate will have a strong understanding of computer networking and IT related processes, with a minimum of 3 years' experience in a similar position.
Key Responsibilities
* Provide exceptional technical assistance to clients by servicing and maintaining hardware/software and network assets.
* Configure security systems hardware and software, diagnose faults, and repair security head end systems.
* Load and configure EBI/DVM systems, perform small to medium project installations, and manage subcontractors.
* Estimate materials costs and quantities, order parts, and ensure customer satisfaction through direct liaison with clients and service recipients.
* Maintain site-specific documentation and quality assurance information, achieve performance indicators, and report on site service objectives.
* Perform duties outside of normal working hours as per agreed rosters and company policy.
Required Skills and Qualifications
* Minimum 3 years' experience as an IT Support Specialist or similar related field.
* Strong understanding of computer networking and IT related processes.
* Intermediate verbal and written communication skills, including negotiation and influencing skills.
* Security Installer and Consultant Licence advantageous.
* Restricted Electrical license – advantageous.
* Valid driver's licence.
About the Role
The successful candidate will be responsible for providing expert technical support to clients, ensuring their hardware, software, and network assets are functioning optimally.