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Application Support Technician
role at
DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates.
What You Will Be Doing
Providing incident/service request investigation, diagnosis and resolution
Working with third-party stakeholders and partners to resolve incidents/service requests
Keeping users updated and informed with ticket progress and resolutions in a timely manner
Ensuring all incidents, requests and other tickets are resolved with agreed SLA timeframes
Ensuring that all system and operating documentation and knowledge is up to date and properly utilized
Application patching and upgrades
The Skills You Will Bring
Ideally 3 years+ experience in a similar role
Prior experience in System administration, Windows on-premises, cloud environments and Active Directory highly regarded
Minimum NV1 Clearance is required
Strong analytical and problem-solving skills with the ability to resolve complex technical issues
Knowledge of enterprise content management principles, records management, and compliance standards
Excellent communication skills to effectively convey technical information to non-technical stakeholders
Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines
Ability to provide periodic weekend and A/H on-call support on a roster system (once suitably experienced)
Our Culture And Benefits
Extensive resources to support your onboarding and continual development including DXC University
Referral rewards when you bring friends and family to work at DXC
Flexible leave options, including purchased leave
Charitable and emergency services volunteer days
Employee Assistance Program supporting you and your family
Novated leasing, discounted health insurance, paid parental leave, and many other discounts
How to apply & Our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognise that the unique contributions of our people give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Recruitment fraud awareness
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Canberra, Australian Capital Territory, Australia 2 weeks ago
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