Job Title: Client Services Analyst
About Us:
We deliver premium content on any screen, anytime, anywhere. Our enhanced viewing ecosystem includes free ad-supported streaming TV and a subscription video on demand service.
We pride ourselves on creating engaging content that gets people talking. You can watch our great shows on 10 as well as 10 Drama, 10 Comedy, Nickelodeon, and many more.
Our Team:
We have a permanent full-time role available in our Sydney office for a Client Services Analyst to support our critical help-desk function.
Your Role:
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware, and network systems. This role works within a team environment supporting a dynamic and fast-paced media business.
Key Responsibilities:
* Provide accurate Incident resolution and Service Request management within established SLA time frames.
* Manage Incidents and Service Requests effectively ensuring information is captured in the appropriate Management System for future reference and analysis.
* Liaise with internal support teams and external service providers to resolve Incidents and complete Service Requests.
* Facilitate the acquisition and installation of hardware and software for users required by the business.
* Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
Requirements:
We are looking for someone with at least 2 years of experience working in an IT service/help desk role. Relevant qualifications or certifications are desirable. A strong customer service ethic, excellent analytical and problem-solving skills, effective communication skills, and sound knowledge of Microsoft Office and media applications are essential.
Diversity and Inclusion:
We welcome applications from people of all backgrounds and backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, or birth. We also embrace differences and ensure equal opportunities for everyone.