Introduction
About Us
Sinclair Dermatology is one of Australia's largest and most innovative dermatology practices seeing over 70,000 patients per year. Featuring a specialist clinic with more than 16 dermatologists, 3 fellows and a plastic surgeon, spread over three locations. We also house Australia's largest Clinical Trials unit, a Hair Transplant unit, a Dermal and Laser clinic and a specialist Hair Salon. We are a globally recognised medical centre led by internationally renowned Dermatologist, Professor Rodney Sinclair. Our main office is conveniently located in East Melbourne with additional centres in Pascoe Vale South & Parkville.
Description
About the Role: As a receptionist, the primary purpose of your role is to provide services to patients as they arrive and depart for appointments and when patients make queries. This role works closely in liaison with our dermatologists, reception and admin teams. This is a great opportunity for an experienced receptionist or someone with customer service experience that would like to take up their first reception role.
As a Receptionist, you will:
* Greet patients as they arrive at the clinic
* Ensure patients are checked in
* Receive and relay patient related messages
* Answer incoming telephone calls
* Manage delays to scheduled appointments
* Make appointments for patients in designated clinic times
* Fax, scan and file patient and clinic related information
* Process payments made by patients
* Ensure clinic sessions are always optimised.
* Follow up with patients who do not attend
* Maintain patient confidentiality at all times
About You
* Customer service experience
* Reception experience (is desirable)
* Meticulous attention to detail
* Professional demeanour
* Intermediate Microsoft Office and IT skills
* Be able to multitask and meet a variety of deadlines
* Comfortable working collaboratively and within a team
* Can communicate clearly and effectively through written and verbal communication
Why Join Sinclair Dermatology?
* Be a part of a dynamic, supportive, and collaborative team and workplace with a great culture
* Work at one of Australia's largest and most respected dermatology practices
* Access our Employee Assistance Program covering career, conflict, lifestyle, and legal support
* Enjoy staff discounts at our hair salon, dermal & laser treatments and dermatology consultations
* Grow your career and make a meaningful impact on our people and culture
How to Apply
Click "Apply Now" and include your resume and a brief cover letter outlining your experience and how it aligns with this position. We look forward to hearing how you can make a difference! Note that only shortlisted applicants will be contacted.
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