Compensation and Eligibility
* $500-600/day inclusive of superannuation
* Remote contract until 30th June 2026 (extension likely to 18 months)
* Must be an Australian Citizen
The Organisation
Join a global leader in cloud technology, supporting some of the world's most advanced Data & AI solutions. You'll be part of the Data and AI Intelligent Platform Support Team, a specialised group of 10 engineers based in Australia, dedicated to supporting strategic enterprise customers using Azure AI, Azure Machine Learning, and Azure OpenAI. This team operates in a highly collaborative, knowledge‐sharing environment and plays a critical role in ensuring reliability, performance, and continual improvement across Microsoft's cloud ecosystem.
The Opportunity
As a Technical Support Engineer, you will be the escalation point for complex technical issues impacting enterprise customers building on Azure AI services. This is a break‐fix, post‐sales support role where you act as the bridge between customers and Microsoft engineering teams. You will investigate deeply technical incidents, perform advanced debugging, and take ownership of resolving issues to restore critical workloads. Typical workload is up to two active cases per day, with additional cases only during major outages. Most customers are developers from strategic, VIP enterprise accounts not broad commercial users.
You'll also contribute to readiness programs, coach peers, and provide insights that influence future product improvements.
Working hours: 8‐hour days in Australia time zones
Shift requirement: Must be able to work one weekend day – either Tuesday to Saturday or Sunday to Thursday
Duration: Contract until 30th June with further extensions likely
Location: Remote (must be able to work Sydney timezone)
MUST: Have Australian Citizenship
Required Skills
* Bachelor's degree in Computer Science, IT, or related discipline
* OR 7+ years equivalent experience in technical support, consulting, or IT
* Strong experience with:
o Azure Machine Learning
o Azure OpenAI
o Azure AI Services
* Solid background in Azure Cloud
* Advanced troubleshooting, debugging, and problem‐solving capabilities
* Ability to manage ambiguity and navigate unknowns in high‐pressure scenarios
Soft Skills
* Excellent written and verbal communication
* Strong empathy and customer‐interaction skills
* Ability to collaborate effectively within distributed global teams
* Comfortable asking for help and accessing the right resources in complex situations
Compliance
* Must pass the Microsoft Cloud Background Check upon hire and every two years
Desirable Skills
* Previous Microsoft employment or experience working within Microsoft environments
* Background in technical support or customer‐facing engineering roles
* Strong networking fundamentals (now part of the workload)
* IoT experience
* Knowledge of AWS
* Experience supporting enterprise‐scale B2B customers
Additional Technical Assets
* Azure suite expertise (Azure OpenAI, Azure ML, Cognitive Services/Translator, Azure AI ecosystem)
Benefits
* Work with cutting‐edge AI and cloud technologies in a highly specialised support environment
* Structured onboarding:
o 1‐week CSS foundational training
o 3–6 weeks product‐specific onboarding
o Dedicated buddy, shadowing, and ongoing readiness programs
* Exposure to strategic enterprise customers (VIP accounts)
* Opportunities to mentor peers and contribute to product improvements
* Highly collaborative team culture with strong knowledge‐sharing practices
* Completely remote work environment
How To Apply
If you're ready to take on this exciting opportunity, please apply here or email Travis from our Sydney office at travis.jenkins@teksystems.com quoting Job Reference JN‐022026‐38317 to register your interest.
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