Job Description
We are seeking an experienced IT Operations Leader to oversee our day-to-day service delivery, manage the operations team, and drive continuous improvement. The ideal candidate will have a strong technical background and a practical, team-focused approach.
Required Skills and Qualifications
* Technical Expertise: Hands-on knowledge across IT infrastructure and support, including Level 3 issues and escalations.
* Leadership Skills: Ability to set expectations, support growth, and drive performance across a technical team.
* Client Engagement: Comfortable in planning sessions, resolving issues, and building trusted client relationships.
* Process Focus: Practical, organised, and always looking for smarter ways to improve how things get done.
Benefits
At our company, we value culture and capability equally. We believe that real success happens when people are heard, trusted, and supported. You'll be part of a team that cares about each other, our clients, and our region. We offer flexibility so you can thrive both at work and at home.
About Us
We're building more than just an IT business - we're creating a place where you can be yourself, feel valued, and do meaningful work. As part of our team, there's room to grow, connect, and make a real impact locally and beyond.