Overview
At Anyday, we create places that feel good to be in—spaces shaped by genuine hospitality, a deep love for food and a belief in the quiet power of connection. Our venues are guided by instinct, not formulas, offering warmth, character, and moments that linger long after the table's been cleared.
Founded in 2014, Anyday's current portfolio includes Agnes, Idle, Biànca, hôntô, LOS, sAme sAme, Golden Avenue, The French Exit, and the newly opened Le Royale - with plans for many more.
Role
As Anyday continues to grow, we're introducing a brand new leadership role responsible for shaping, developing and elevating how guest experience is delivered across our venues - the Guest Experience Training Manager.
This role sits at the heart of service excellence, partnering closely with venue leaders and the Guest Experience Specialist to define and uphold what exceptional guest experience looks like across the group. You will design and embed practical training that builds confidence, consistency, and craft, translating service standards into clear, real behaviours on the floor.
Working across both service and strategy, you'll observe real-time guest experience, identify opportunities to elevate performance, and coach teams and leaders to deliver with greater clarity and intent. This is a foundational role in a growing hospitality group, responsible for turning instinct and standards into a scalable, consistent approach to service excellence.
What's in it for you?
* A senior leadership role delivered across a growing hospitality group
* The opportunity to shape training, culture, and service standards
* Earn up to $1,000 when you refer a friend who joins our team
* Enjoy exclusive discounts at our restaurants
* 15% off Total Fusion Gym membership + waived joining fee
* 50% off Raw Power Yoga Albion weekly membership
* Learning and development programs, including leadership training
* An annual team celebration
* Opportunities to join company-wide sports teams and initiatives
Skills & Experience
* Strong background in premium, service-led hospitality environments, in leadership or training roles
* Experience developing or delivering guest-focused training programs within hospitality
* Ability to translate standards into practical behaviours for service execution
* High level of emotional intelligence with a mentoring approach
* Confident presence both on the floor and in leadership settings
* Deep understanding of guest experience and what drives exceptional hospitality
* Strong observational skills to identify service techniques
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