Join to apply for the Logistics Care Specialist @ Hilti role at Hatch
This is a Logistics Care Specialist role with Hilti Group based in Rhodes, NSW, AU
Overview
What's the role?
The role of Logistics Care Specialist is to proactively resolve all Logistics related customer complaints, provide visibility on customer backorders and timely manage customer returns across the Order To Payment journey.
This role is an exciting role for candidates keen to develop their career in Logistics & Supply Chain Operations.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
* Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.
* Process Returns and proactively work with Warehouse team for timely completion of activities
* Effectively utilize system to record actions taken and characteristics of orders identified as potential failures.
* Provide Communication on back-order management.
* Provide support for Account Managers on Logistics related enquiries
* Develop strong partnerships with materials management/transportation/warehouse teams
* Develop trust with field sales to increase Account Manager productivity and reduce inbound calls from field
* Properly handle emails in a timely manner
* Support training of new team members
What You Need Is
* Bachelor Degree preferred
* Solid knowledge of SAP systems is advantageous but not mandatory
* Functional knowledge of logistics processes
* Solid knowledge of related business processes (i.e. Product Portfolio Management)
* Excellent interpersonal and customer service skills
* Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
* Good communication, organization, and analytical skills
* Detail oriented and able to handle multiple responsibilities and make decisions
Why should you apply?
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next.
Interested? Apply ASAP and we\'ll review applications as they come in
Please consider applying even if you don\'t meet 100% of what's outlined
Key Responsibilities
* Resolving customer care notifications
Key Strengths
* Detail-oriented
Why Hilti Group is partnering with Hatch on this role.
Hilti exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Hilti Group not with Hatch.
Role details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: Construction
References and related roles are provided for context and discovery of opportunities.
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