Job Description
We are seeking a skilled professional to support our operations team. The successful candidate will be responsible for monitoring support queues, ensuring workload is balanced and response times are met. They will also support continuous improvement efforts by identifying process inefficiencies or gaps in support coverage.
The ideal candidate will have experience in a call centre or corporate travel environment, with strong communication and stakeholder management skills. Familiarity with business models and operational tools is highly regarded. Prior experience as a Travel Manager or working on an IT support desk is desirable.
Required Skills and Qualifications
* Experience in a call centre or corporate travel environment (essential)
* Customer-facing consultancy or technical support experience (highly regarded)
* Familiarity with business models and operational tools (highly regarded)
* Prior experience as a Travel Manager or working on an IT support desk (desirable)
Benefits
We offer a range of benefits to support your career and personal development:
* Individualized Learning & Development pathway options
* Access to LinkedIn Learning for ongoing skills development
* Exclusive Staff Discounts
* Travel Discounts
* Brightness of Future: Career opportunities in a network of brands and businesses across the globe
* Corporate Health Discounts
* Mental Health: Support and Employee Assistance Program
Our Culture
You will be employed by an inclusive company that offers a team culture like no other in the industry. We pride ourselves on being a certified Great Place To Work Australia & New Zealand Pty Ltd.