Experience Design Lead - CX/UX Role
This dynamic and independent agency seeks a seasoned Experience Design Lead to drive UX strategy and execution across major client projects. The ideal candidate will possess a deep understanding of CX methodologies, strong design sensibility, and the ability to lead a tight-knit team.
Key Responsibilities:
* Lead and shape the Experience Design team
* Drive UX strategy and execution across multiple industries
* Scope and deliver CX-informed, user-centred design solutions
* Oversee UI direction
* Conduct usability sessions and inform new design systems
Requirements:
* Proven UX background with a strong grasp of CX methodology
* Agency experience with the ability to juggle pace, clients, and vision
* Strong design sensibility and ability to steer product and UI outcomes
* A collaborative, proactive leadership style
* A strong portfolio showcasing CX Strategy, UX, Visual Design, and Interface Design
* Demonstrated success in designing and delivering impactful digital products and services
* Previous leadership or management experience within design teams
* Proven ability to manage clients, understand their needs, and deliver exceptional service
* Strong track record in building and nurturing effective internal and external relationships
* Experience overseeing design budgets and allocating resources efficiently
* Solid understanding of business metrics and the ability to align digital experiences with company goals
* Proficient in tools such as Figma, Miro, Adobe Creative Cloud, Microsoft Suite, and Workbook
* Skilled in both qualitative and quantitative user testing methods and platforms
* Comfortable using analytical data to drive and refine design decisions
* Experience leveraging Gen-AI tools and prompts to enhance the design process
* Familiar with front-end development technologies and frameworks for seamless collaboration with development teams
About the Agency:
The agency offers a supportive and fun culture, where design meets purpose and no two projects are the same. If you're ready to join a team where creativity and innovation thrive, we'd love to hear from you.