Customer Experience Lead
1. Job Description: As a key member of our retail team, you will play a pivotal role in delivering exceptional customer experiences that drive loyalty and sales.
2. Responsibilities:
* Drive a customer-centric culture by leading by example and fostering a positive store environment.
* Conduct the development of your team, harmonizing with the business to hit financial targets.
* Transform our store into a haven that captures attention and creates an atmosphere so delightful, shopping becomes an absolute joy through Visual Merchandising expertise.
* Efficiently oversee store rostering and maintain commercial acumen.
* Manage stock (up to 20kg) in a fast-paced environment ensuring everything's in place for customers' shopping spree.
* Track store sales performance, recognizing exceptional results and pinpointing opportunities for enhancement – communicate findings to peers and senior management.
3. Requirements:
* Previous experience as an Assistant/Store Manager or Full-time worker.
* A passion for the retail industry is a must.
* Ability to manage budgets, interpret financial reports and generate efficient rosters.
* Operational excellence, experienced across stock control & a keen eye for visual merchandising.
4. Benefits:
* Up to $2000 of merchandise.
* Vouchers & Discounts for you and your family.
* Be part of a talented team who are passionate and love having FUN.
* Access to our EAP program.
* Training and Development to hit your career aspirations and goals.