IT Helpdesk Analyst Level 112 Months Fixed Term Contract€35-40k/YearDublin 2 location - HybridYour Experience3rd level IT qualification2 years' experience in similar roleGood knowledge of MS Windows 11 – installation, configuration, and troubleshootingExperience supporting standard office applications (including Microsoft suite)Microsoft Azure/Identity and M365 administrationFamiliarity with Microsoft Server and Active Directory (end user /group management)Knowledge of file sharing (server or One Drive) and printing over networkUnderstanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNSUse of Microsoft Intune/Autopilot desirableBasic experience with PC hardware (replacing hard drives, memory upgrades)Your Role & CompetenciesProvide dedicated telephone, email, and desk-side support to all users.Troubleshoot hardware, software, telephony, and network issues as they arise.Record, prioritise, assign, and manage all service requests and incidents according to SLA's.Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible.Review daily health check and security reports, identify any problems and troubleshooting issues with partners.Maintain up to date documentation on all services.Regular participation in internal department meetings.Strong interpersonal skills with ability to support and communicate with users at all levels.Self-starter who uses own initiative, and able to work effectively as a member of a team.Good written communication and verbal skills.Sound troubleshooting and analytical skills.NO VISA sponsorship available.Please APPLY directly or contact me on (emailprotected) / 01 6917002.The DetailsPosted 19 days agoReference: 263544Location: Ireland, County DublinSalary: €35000 - €40000/Year DOEClassification: Information & Communication TechnologyHelp Desk & IT SupportInfrastructure & Cloud RecruiterSara O'TooleInfrastructure & Cloud – Recruiter(emailprotected)+353 89 433 2865Sydney: +61 2 8346 6700Dublin: +353 1 697 2548Email: (emailprotected)
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