Position Title: Administration Office/Front ReceptionLocation: National Capital Private HospitalEmployment Type: Part time Casual – Rotating RosterAbout the RoleWe are seeking a skilled and friendly individual to provide high-quality administrative support at the front reception.
This role involves managing patient bookings, registrations, health fund checks, estimations, patient information verification, admissions, and discharges.
You will also prepare relevant documentation, collect patient payments, and enter data into the webPAS patient management system.
Most importantly, you will greet patients with a calm and welcoming approach.Key ResponsibilitiesMonitor the flow of visitors in the hospital foyer, effectively directing foot trafficEnsure a streamlined and effective patient admission and discharge process, including collection of out-of-pocket expenses (e.g. excess, co-payments, self-funded estimates)Deliver high-quality customer service to patients, doctors, staff, and internal/external stakeholdersAnswer the main hospital switchboard promptly and address queries from the public, visitors, suppliers, doctors, staff, and patientsContact health funds to verify patient coverage, financial status, and PEA conditionsProcess pre-admissions in a timely manner to meet daily KPIs, including unplanned admissions requested by the After-Hours ManagerMaintain a clean and organized desk/work area and ensure confidential waste is disposed of appropriatelyParticipate in WHS/Quality and Risk programs, accreditation activities, and departmental meetingsPerform other duties as delegated by the Front Office Team Leader and Administration ManagerSelection CriteriaProven experience in administrative or clerical roles (healthcare experience desirable)Strong communication and interpersonal skillsKnowledge of health fund contractsAbility to work in a fast-paced environment with attention to detailProficiency in relevant systems (e.g. patient management software, MS Office)Commitment to confidentiality and patient-centred serviceWhy Healthscope?
When you join Healthscope, you become part of our Community of Care.
Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families.
As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.Flexibility to work across one or multiple hospitals across our network.Discounted health insurance (non-casuals only)Continuous professional development, education & support provided to encourage growthWe pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.Come and be the difference in our patient's lives.To ApplyPlease click on the 'Apply' button below to be taken to our online application form.
Please include a cover letter and CV along with the contact details of 2 professional referees.
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📌 Administration Officer
🏢 Healthscope Hospitals
📍 Canberra