Job Role Overview
The role of a customer service representative involves providing exceptional support to clients through various channels.
We are seeking a professional with high-level retail sales and customer service experience to join our team.
Key Responsibilities
* To deliver excellent face-to-face customer service, conduct product demonstrations, and manage online inquiries to enhance the customer experience.
* Support general customer inquiries in multiple channels, including face-to-face, phone, and email.
* Process equipment claims for MAC, DVA, NDIS, and other funded sales.
* Administer online communication platforms for the Vision Store team.
Required Skills and Qualifications
* High level retail sales and customer service experience.
* Optical dispensing/assistant or other medical equipment or technology sales experience is desirable.
* High proficiency in online customer support platforms.
* Proficiency in all Microsoft applications.
* Excellent verbal and written communication skills.