Regarded as Tasmania's premier entertainment venue, the arena has hosted concerts, conventions, exhibitions, dinners, trade shows, assemblies, sporting events, meetings, and weddings to the delight of local and interstate audiences. The arena is home to the Tasmanian NBL team the Tasmania JackJumpers.
In 2020 the Tasmanian Government signed a management agreement with LK Stadiums (Tas) which is part of the LK Group who currently manage the venue.
LK Group was founded on the values of innovation, creativity, and excellence - with an entrepreneurial spirit - by Larry Kestelman, one of Australia's most well-known technology entrepreneurs who had success in the technology sector as the founder of Dodo. The group operations span across Australia and around the globe in countries such as the United States, India, and the Philippines across a diverse range of industries including property; technology; human resources; business transformation and outsourcing; digital animation and sports.
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POSITION OVERVIEW
The Ticketing & Box Office Manager serves as a key front-line representative of MyState Bank Arena, promoting our brand and services while ensuring exceptional customer experiences. This role combines comprehensive administrative support with specialised ticketing operations, requiring strong organisational skills and customer service excellence.
As part of our dynamic venue team, you'll play a vital role in maximising ticket sales, supporting event delivery, and maintaining our reputation for outstanding service.
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KEY RESPONSIBILITIES
Ticketing Operations
* Manage box office operations including ticket sales, event builds, and system maintenance
* Maintain current knowledge of all venue events, on-sale dates, and ticketing procedures
* Stay informed about Ticketek system events to assist with outlet sales and customer enquiries
* Process Ticketek payments for outlet sales to mainland venues
* Coordinate ticketing holds and allocations with promoters and event staff
* Generally work with promoters, hirers, and stakeholders to maintain strong relationships and deliver commercially informed projects
* Balance daily ticket sales and complete banking procedures
* Generate ticketing reports as required
* Oversee contractual tickets, memberships, and corporate facility allocations for all events
Customer Service
* Deliver exceptional service via counter, telephone, and email enquiries
* Operate venue telephone systems in a customer-focused manner during all event periods
* Assist patrons with disabilities or special needs to ensure comfortable event experiences
* Provide discreet, high-level service to artists, performers, and VIP guests
* Maintain professional presentation standards in box office and surrounding areas
Event Support
* Perform ticket and accreditation scanning duties
* Supervise and manage event ushers and ticket scanners during events
* Support the overall delivery of venue events as required
* Develop and execute pre-event check to ensure seamless event entry
Administration
* Complete accurate and timely internal and external correspondence
* Assist with general office administration tasks as directed by the management team
* Maintain effective working relationships with Ticketek Client Manager and staff
Staff Development
* Train and support temporary and part-time ticketing staff
* Ensure team members maintain service standards and operational procedures
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ESSENTIAL REQUIREMENTS
Qualifications & Experience
* Certificate III-IV in Business Administration or equivalent relevant experience
* Previous ticketing system experience (Ticketek or Ticketmaster preferred)
* Demonstrated customer service excellence in complex, high-volume environments
* Proven ability to work effectively within a team in dynamic settings
Skills & Attributes
* Excellent verbal and written communication skills
* Strong problem-solving abilities with capacity to make informed independent decisions
* Effective time management and task prioritisation capabilities
* Ability to manage multiple priorities simultaneously
* Professional, outgoing personality with positive attitude
* Flexibility and reliability
Availability
* Full availability required including weekdays, weekends, days, and evenings
* Must be available throughout the NBL season
* Commitment to variable shift work aligned with venue event schedule
Mandatory Requirement
* Valid and current Working with Vulnerable People Check (registered as an Employee not Volunteer)
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DESIRABLE QUALIFICATIONS
* Current First Aid certificate including CPR
* Previous ushering or venue operations experience
* Additional ticketing platform knowledge
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WHAT WE OFFER
* Permanent full-time employment with job security
* Opportunity to work in Tasmania's premier entertainment venue
* Diverse and dynamic workplace with varied events and experiences
* Professional development and training opportunities
* Be part of exciting events including NBL games, international concerts, and major productions