Description
* The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
Responsibilities
* Direct activities related to towing operations and on-time performance goals.
* Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
* Plan future day resource requirements and coordinate with towers to line up required truck resources.
* Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
* Monitor transportation costs and identify opportunities for cost savings.
* Recruit new towers to build towing networks with added resources.
* Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
* Monitor work-in-progress & make necessary adjustments to ensure timely performance.
* Identify and escalate issues or concerns related to transportation activities to management.
* Form a fundamental relationship with the IAA Transportation team.
* Establish and maintain good, positive working relationships with all tow drivers.
* Review and analyze reports on transportation activity, including Time Performance metrics.
* Comply with safety guidelines along with company policies and procedures.
* Other duties as assigned.
Qualifications
* 2+ years customer service experience, 1+ years direct dispatch