Customer Service & Administration Officer (Level 3)
Permanent Part-Time | Toowoomba
Do you enjoy supporting customers while keeping operations running smoothly?
Are you an experienced customer service or administration professional looking for a stable, part-time role with a supportive, down-to-earth team?
Homestyle Bakeries Pty Ltd is looking for a Customer Service & Administration Officer (Level 3) to join our Toowoomba office. This is a permanent part-time role, approximately 20 hours per week, Monday to Friday, 9:00am – 2:00pm, with some flexibility for the right person.
About the Role
In this role, you'll be a key point of contact for our customers while also providing essential administrative support to our operations. You'll work across both Homestyle Bake (Toowoomba) and Gold Coast Bakeries, helping ensure orders, records, and customer enquiries are managed accurately and efficiently.
This role suits someone who is comfortable working independently, uses good judgement, and takes pride in getting the details right.
Your responsibilities will include:
* Managing customer enquiries via phone and email, resolving issues professionally and end-to-end
* Entering, processing, and coordinating customer orders accurately
* Supporting sales and marketing teams with administrative tasks
* Processing returns, credits, and payments in line with internal procedures
* Maintaining accurate customer and order records across business systems
* Liaising with internal teams to ensure smooth day-to-day operations
* Assisting with ad-hoc administration tasks as required
About You
We're looking for someone who brings both experience and a positive attitude.
You will ideally have:
* Previous experience in customer service and administration (highly regarded)
* Strong written and verbal communication skills
* Excellent attention to detail and accuracy
* Confidence using Microsoft Office (Word, Excel, Outlook)
* The ability to prioritise tasks and manage competing deadlines
* A professional approach to handling confidential information
* A team-focused mindset, with the ability to work independently when required
Experience with order processing, invoicing, or internal business systems is advantageous, but training will be provided.
What We Offer
* Permanent part-time employment (approximately 20 hours per week)
* Competitive hourly rate aligned with Clerks Award Level 3, plus superannuation
* A friendly, supportive team in a family-owned business
* Newly renovated office environment
* Occasional work-from-home flexibility (after training)
* Opportunities to grow and develop within the business
* Fresh bread daily and baked treats in the break room
About Us
Homestyle Bake and Gold Coast Bakeries are family-owned and operated businesses supplying wholesale and retail bakery products across South-East Queensland. We value quality, reliability, and genuine relationships with our customers and our people.
If you're an experienced customer service and administration professional looking for a stable, enjoyable role where your contribution truly matters, we'd love to hear from you.
Apply today and join our baking family.
Thank you for your interest
We'll be in touch with shortlisted candidates in early January to start the next steps.