High quality healthcare. Quality of life. Learn and grow in your career and in your life with more opportunities and more flexibility.
Employment Type: Temporary Full Time (up to 37 weeks)
Position Classification: Health Manager Level 4
Remuneration: $141,974.00 - $169,151.00 per annum, pro rata
Hours Per Week: 38hrs
Requisition ID: REQ600718
About The Role
Northern NSW Local Health District (NNSWLHD) is seeking a Consumer Relations Manager (Health Manager Level 4) to manage the consumer complaints resolution processes and other consumer feedback, particularly focusing on high-risk NNSWLHD complaint matters about clinical services provision. This includes serious complaints and concerns about the clinical conduct of NNSWLHD clinicians and assisting in the management of consumer privacy concerns
This is a District wide role, the location of this role may be successfully negotiated within the Northern New South Wales Local Health District sites
About Northern NSW Local Health District (NNSWLHD)
We are a healthcare community, caring for the people of the Northern Rivers. We understand that high quality healthcare and quality of life go hand in hand. Our hospitals, and our community health and multipurpose services are a well-balanced modern network truly connecting the communities we serve across the Tweed, Richmond, and Clarence Valleys.
If you care about high quality healthcare and quality of life, we encourage you to join us.
You care. We care. Learn more about NNSWLHD here.
Relocating to the region?
The Welcome Experience in the Northern Rivers connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
Learn more at: www.nsw.gov.au/welcomeexperience
Join Our Team And You'll Enjoy
* Salary packaging and novated leasing – increase your take-home pay
* Fitness discounts – focus on your health and wellbeing
* Growth – access to professional and personal development
* Team culture – work in a collaborative, flexible and supportive team environment
* Opportunities to start or build a career, or re-enter the workforce
Need more information?
* Click here for the Position Description
* Find out more about applying for this position
For role related queries or questions contact Jane Walsh on Jane.Walsh@health.nsw.gov.au
Join the team enriching health in millions of ways every day
Applications Close: 7 September 2025
NNSWLHD embraces the diverse skills and perspectives that our people bring to the workplace. We foster inclusiveness and diversity to help us deliver quality care to our community.
NNSWLHD is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander people to apply for this position. All applications from Aboriginal and Torres Strait Islander people will be viewed most favourably.
For help with your application to this role visit Stepping Up, our online recruitment resource for Aboriginal people.
To apply for this position, you must be an Australian citizen or permanent resident, or be able to independently, legally live and work in Australia. For more information, please see www.homeaffairs.gov.au
You may be subject to a probationary period of six months from the date of appointment to this position.
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