People Services Advisor
About Reece
You probably know Reece as Australia's largest supplier of plumbing and bathroom products.
But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We're an ASX-listed company with more than 900+ branches and 10,000 employees across Australia, New Zealand and the United States and we're growing all the time. We are now looking for an experienced People Services Advisor to join us on our journey to be the trades most valued partner.
About the Role
The People Services Advisor is part of the dynamic People Services Hub and wider People Experience function. The role assists Leaders, Managers and internal customers in delivering a positive experience for staff through every stage of their employee life cycle at Reece.
This is a generalist role that touches upon everything from recruitment, employment relations, health & wellbeing and learning through to Workday and system issues. It is underpinned by a people-first and customer service approach.
* Deliver support to our branch network and internal customers through the hotline, emails, Teams and the Service Now queue.
* Use critical thinking to identify, investigate and resolve support queries in line with set SLA's.
* Triage queries to appropriate teams according to their subject matter expertise, with clear communication throughout the process.
* Provide best practice advice to the network, building out the internal Knowledge Centre documentation to capture current processes and potential improvements.
* Provide system support and guidance to other team members, stakeholders, managers and users with platforms such as HRIS, LMS, intranet.
* Facilitate and assist with people moves, promotions, terminations, hires.
* Draft supporting documentation for employees (letter of expectations, contracts, secondment letters etc.) with a keen level of detail.
* Supporting with initiatives, project work, new service offering rollouts.
About you
To be successful in this role, you will have :
* Ideally you will have some experience working in an HR function, or have worked with HR platform administration, configuration and support
* Exceptional customer service skills and a willingness to go "above and beyond"
* Ability to communicate and collaborate efficiently and from a place of curiosity
* Proactive, with a positive and friendly attitude, and a strong desire to get things done
* Willingness to understand, empathise and build good relationships with others
* Exceptional customer service skills and confidence in dealing with stakeholders
* We are ideally seeking someone who is available to work from 9am – 5pm
Reece offers a competitive salary, your hard work and drive will be rewarded with career progression opportunities, we also offer discounts on our products, EAP services and more.
If you think this could be the role for you, please click apply now.
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