We are looking for a Customer Service Representative to join our East Victoria Park branch on a 25 hour per week basis.
Roster: Monday - Friday; 10.00am - 3.00pm
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
Responsibilities
* Respond to customers transactional banking needs, delivering a seamless customer experience.
* Process transactions including deposits, withdrawals, bank cheques, transfers & CommFX.
* Complete financial health checks to assess customers' needs, identify any changes or needs for specific products or services.
* Assist with Cash/ATM procedures.
* Educate and demonstrate in‐branch technology and digital banking options for customers.
* Adhere to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture.
Qualifications
* A genuine passion for Customer Service and are looking to kick‐start your career in Banking with this entry‐level position.
* A genuine interest in improving the financial wellbeing and lives of our customers.
* The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs.
* Excellent communication skills & willingness to contribute to a collaborative culture.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Aboriginal &/or Torres Strait Islander people encouraged to apply!
If this role sounds like the perfect fit then we'd love to hear from you.
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