Full Time | Permanent | Great Career Growth
Are you a people-focused leader who thrives on developing others and driving performance? We're looking for an inspiring Team Leader to join our Melbourne team and play a key role in uplifting capability, engagement, and results across a dynamic contact centre environment.
About the Role
As a Team Leader, you'll guide and support a team of Customer Care Consultants, ensuring exceptional performance, service quality, and adherence to our values. You'll use your coaching expertise, leadership capability, and passion for people development to create a positive, high-performing team culture.
What You'll Be Doing
* Lead, motivate, and develop a team of Customer Care Consultants.
* Provide effective, regular coaching to uplift individual and team performance.
* Support team members in achieving quality, productivity, and customer experience goals.
* Role‐model behaviour aligned with Bupa's values.
* Drive engagement, enthusiasm, and cooperation across the team.
* Make sound decisions under pressure and support team stability during peak periods.
* Contribute to ongoing process and performance improvements.
* Foster a supportive, inclusive, and performance‐driven environment.
What We're Looking For
* Proven leadership or team management experience (contact centre or similar preferred).
* Strong people‐management, coaching, and development capability.
* Ability to inspire and energise others to achieve shared goals.
* Strong decision‐making skills with the ability to stay calm under pressure.
* Continuous improvement mindset with a focus on growth and quality.
* Behaviour and leadership style that aligns with Firstsource values.
Why Join Us?
* Melbourne‐based role with supportive leadership.
* Opportunities for career progression and skills development.
* Work with a brand committed to quality, wellbeing, and doing what's right.
If you're a passionate leader ready to make an impact, we'd love to hear from you.
Apply now and help shape the future success of our team!
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