Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
* Explore the opportunity to develop your career in a growing industry
* Join a friendly, professional business that provides you with ongoing training and support
* Enjoy the benefits from joining a national network, whilst working locally
Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a full time/part time Compliance Administrator to join our QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.
Job Purpose
The Care Partner Compliance Administrator position will plan, conduct and report on internal audits that assesses Just Better Care’s Support at Home services are compliant with the Strengthened Aged Care Quality Standards. This position will drive timely remediation and continuous improvement so older people receive safe, high‑quality, person‑centred care and services.
Main Duties
* Develop and maintain a rolling 12‑month internal audit plan covering all seven Strengthened Standards and key provider obligations under the new Aged Care Act regulatory model (e.g. code of conduct, incident management, information management, emergency management).
* Perform end to end audits through document review, observations and interviews with older people, workers and partners.
* Assess documentation is in line with Department expectations including participant centricity, focus on reablement, wellness, progression, outcomes and achievements.
* Ensure documentation demonstrates participant journey clearly, e.g. noting participant agreement with quote and pricing, ensuing all follow up needs have been actioned etc.
* Monitoring, reviewing and auditing all participants files to ensure 100% Compliance to the Support at Home Program and Department Requirements.
* Apply risk‑based sampling across community programs, home care services and relevant subcontractors.
* Rate findings against outcomes/actions in the strengthened Standards and classify non‑conformance risk/severity aligned to the regulator’s language (e.g., non‑conformance management)
* Issue clear reports with root‑cause analysis, practical recommendations, and accountable action owners/due dates
* Track and verify Corrective and Preventive Actions (CAPA) to closure; validate effectiveness through follow‑up audits and measures.
* Trend and present quality indicators and incident data to team meetings to support continuous improvement and oversight.
Selection Criteria
* Demonstrated knowledge of Strengthened Aged Care Quality Standards and Support at Home Programme.
* Minimum of three (3) years in compliance auditing in aged care (home/community and/or residential), health, disability, or community services.
* Strong analytical skills (root‑cause analysis, data trends), report writing, and stakeholder coaching.
* Uphold a positive attitude for working in community aged care and a passion for continuous improvement and professional development.
* Able to influence without authority and foster continuous improvement to motivate others towards achieving goals.
* Highly developed organisational and time management skills with demonstrated experienced to manage multiple tasks and meet deadlines.
* Proficient in Microsoft Office and CRM systems
* Demonstrated experience and proficiency in using business systems and applications, including the ability to generate, analyse, and interpret reports to support decision-making
* An ability to work autonomously as well as part of a multidisciplinary team and represent the organisation to key stakeholders.
* Excellent attention to detail and a proven ability to achieve high standards of data integrity.
* NDIS Worker Screening Clearance or successful Criminal Record Check
* Reliable, registered, and insured vehicle
Desirable
* Familiar with the international guideline for auditing management systems (ISO 19011).
Key Performance Indicators
Key Result Area
Expected Outcomes
Performance Indicators
Audit Program Delivery
Audit plan completion
Reasonable report turnaround time
Quality and Compliance Outcomes Achieved
Ensuring Care Partners 100% Compliance ongoing.
95% of scheduled audits completed by year‑end; with all seven Standards covered
100% of draft reports issued within 10 business days post‑fieldwork; final reports within 20 days.
≥ 90% of High/Critical non‑conformances closed with verified effectiveness within 60 days;
Moderate non‑conformances closed within 90 days.
100% Compliance achieved and maintained by all Care Partners and Care Partner Administrators
Training and Capability Building
* Capability and practice performance are strengthened through targeted learning.
* Training needs identified using continuous improvement data and feedback.
* Evidence of improved practice outcomes following training interventions.
Quality & Continuous Improvement
* Ensure services are delivered in accordance with Just Better Care’s Quality Management System.
* Participate in meetings and contributing to quality review activities and processes.
* Provide feedback and participate in continuous improvement activities.
Professional Development
* Demonstrates a commitment to ongoing professional development and is able to practice within the scope of their qualifications.
* Attends training opportunities and completes assessments.
* Demonstrates awareness of own abilities and limitations, identifying learning needs and seeking guidance when necessary.
* Maintains qualifications as required by position.
Work Health & Safety
* Maintains a safe environment for customers, visitors and staff through implementation of Just Better Care’s Work Health & Safety Policies and Procedures.
* Maintains a safe environment for customers, visitors and staff through implementation of Work Health & Safety policies and procedures.
* Hazards and potential hazards including possible solutions are reported.
* Incidents or accidents are reported as soon as practicable.
* Actively participated in activities to promote safety.
* Ensure emergency procedures are applied appropriate.
What we offer:
* Training & professional development opportunities (including free access to online learning tools & programs)
* Friendly, flexible and supportive work environment
* Access to our free Employee Assistance Program
* Staff recognition programs
Next steps:
If you would like to become part of our friendly, professional network please Apply today.