Quality Assurance and Compliance Professional
The Quality Assurance and Compliance Professional plays a vital role in ensuring our commitment to safe, high-quality, and accountable service delivery.
About the Role
* We are seeking an experienced Quality Assurance and Compliance Professional to join our team. In this role, you will be responsible for ensuring that all operations are aligned with regulatory requirements, industry standards, and governance best practice.
Main Responsibilities
1. Claims Processing: You will be responsible for processing claims in accordance with our procedures, ensuring accuracy and timeliness.
2. Discrepancy Resolution: Research and resolve payment discrepancies; process adjustments where required.
3. Billing and Reporting: Conduct billing, collection, and reporting activities within specified deadlines.
4. Opportunity Identification: Identify and report opportunities to maximise revenue.
5. Documentation: Utilise the Buddy Note system to document activities, claims, and quality-related matters.
6. Liaison: Liaise with funding bodies and member body officers regarding compliance requirements, guidelines, and funding enquiries.
7. Audit Scheduling: Provide oversight of wage subsidy payments and ensure they are processed within required timeframes. Conduct regular audit schedules and targeted spot audits of employees and managers to ensure contractual, compliance, and quality standards are met.
8. Service Standards Audits: Carry out service standards audits aligned with the 2025 Specialist Disability Employment Program to ensure certification requirements.
9. Facilitation: Facilitate annual audits for our teams to support recertification and assess performance target achievement.
10. Audit Report Preparation: Prepare detailed audit reports with clear findings, risks, and actionable recommendations for performance enhancement and process improvement.
11. Implementation: Execute post-audit tasks and support the implementation of recommendations to reduce organisational risk in alignment with the risk framework.
12. Operational Review: Contribute to the ongoing review and alignment of operational practices with regulatory requirements, industry standards, and governance best practice.
13. Culture Development: Support the development of a culture focused on compliance, quality assurance, risk management, and business continuity.
14. Reporting: Contribute to management reports regarding quality assurance, discrepancies, and performance insights.
15. Recommendations: Provide recommendations that enhance operational consistency, service quality, and compliance.
16. Collaboration: Collaborate with team leaders, employees, and managers to drive organisational excellence and adherence to standards.
What We Offer
* A dynamic and supportive work environment.
* The opportunity to contribute to our commitment to safe, high-quality, and accountable service delivery.
* A competitive salary and benefits package.
* Ongoing training and professional development opportunities.