CommBank Financial Crime Operations Manager
Do Work That Matters
CommBank's Financial Crime Operations business is looking for a Manager to join and lead a team in our AML/CTF Operations function.
FCO is accountable for development, implementation and ongoing leadership of the group's financial crime shared services. FCO leads the Group's approach to managing AML/CTF, and Sanctions risks and obligations. This enables our team to provide world class prevention and detection of Financial Crime to safeguard the Group and wider community through our expertise, insights and quality which is vital in the Group's relentless pursuit of the elimination of financial crime.
The Role
As a Manager in FCO you will be responsible for the day-to-day management and oversight of people and processes and associated KPIs including quality, volumes, rosters, systems and workflow. You'll provide coaching sessions and formulate development plans with each of your direct reports. You'll drive a culture of quality and continuous improvement, initiating training sessions and providing timely feedback.
You'll stay abreast of financial crime and security related trends and emerging issues, ensuring our wider FCO team is informed so we can proactively identify, understand and act on current and future risks to the Group.
You will also identify, report and escalates incidents, issues and risks within Group timeframes, ensure accurate recording in the appropriate Group systems, review and provide oversight of high‑risk customer matters, including terrorism‑financing.
Key Responsibilities
* Act in a discrete and confidential manner to ensure the Group's policies and processes remain confidential, and tipping‑off provisions are not breached.
* Build effective relationships with a range of stakeholders, including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
* Review and address all issues related to quality of output, ensuring any rework or remediation is completed in a timely manner.
* Take accountability for your team's performance/targets, participating in quality forums and delivering against action plans to improve results.
* Provide input to new or changing Group AML/CTF policies, standards or FCO SOPs and support their implementation within your teams.
* Execute control assurance testing and play a key role in line 3 audit requests and preparing closure packs.
* Escalate matters to our Financial Crime Compliance team and other stakeholders where appropriate.
* You may be required to work weekends and/or public holidays, with advance notice provided.
We're Interested In Hearing From People Who Have
* Proven manager experience in Financial Crime with intimate knowledge of multiple complex and nuanced Financial Crime typologies across FCO investigations.
* Experience in a fast‑paced, high‑volume operational environment.
* Well‑developed people leadership and management skills.
* Experience in working with data, reporting and analytics to make informed decisions.
At CommBank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that supports you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.
We support our people with flexibility to balance where work is done, with at least half their time each month connecting in office.
If you're already part of the Commonwealth Bank Group, you'll need to apply through Sidekick to submit a valid application.
We're aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support, please contact HR Direct on .
Advertising End Date: 18/01/2026
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Management and Manufacturing
#J-18808-Ljbffr