What success looks like in this role:The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Assess, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.Responsibilities and Accountabilities:Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / IntuneM365 workload in initial setup & breadth/depth mode for AVDDevice provisioning & retirement setupApp provisioning & app attachment for the provisioned users.Custom imaging ISO for AVD and period update methodologyIn-depth knowledge of personal / pooled mode along with capacity planning.Hands-on other systems management tools like SCCM / Intune would be an added advantageGood understanding of the W365 licensing modelHands-on Experience on Microsoft Intune preferredMobile Device Management via IntuneMobile application management & Policy managementHandling co-management & Modern device management is an added advantageExecution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 6 to 8 years of experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment.In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versionsIn-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.Awareness of recent technology changes of all System Center Products.Awareness of SCCM V-Next and Windows 10 Servicing.Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment.SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.Responsible for escalation management, communications, and management of production system problems.Knowledge of other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.Windows & Mobile device management via IntuneConditional access policies & Autopilot persona management skillsYou will be successful in this role if you have:NV1 Security Clearance is required.Must be an Australian CitizenStrong understanding of ITIL, specific to Change & Release managementExperience in managing large-scale transition projectsAbility and willingness to take direction from team Lead, SDM, and Client ExecutivesAbility to work in a team environmentAble to adapt to a changing technical environmentAbility to coach other members of the team in their area of expertiseAbility to communicate clearly with all team members and end-usersAbility to work with a sense of urgencyCustomer-facing presentation and consulting skillsStrong knowledge of Microsoft PowerShell
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